The Latest Airline Consumer Report from the DoT

Philly Airport parking

Every year, the Department of Transportation releases an annual Air Travel Consumer Report that explores several different airlines and categories of performance. Here, our Philly Airport parking company focused on the top 12 U.S. airlines in the report and broke out each category into a list of best-to-worst performances:

On-Time Flights

Overall percentage of reported flight operations arriving on-time in a period of 12 months:

  1. Hawaiian Airlines – 88.2% on time
  2. Delta Air Lines – 85.4% on time
  3. Alaska Airlines – 82.6% on time
  4. United Airlines – 82.1% on time
  5. American Airlines – 80.4% on time
  6. Skywest Airlines – 80.0% on time
  7. Southwest Airlines – 78.7% on time
  8. Frontier Airlines – 78.3% on time
  9. ExpressJet Airlines – 77.3% on time
  10. Spirit Airlines – 77.1% on time
  11. JetBlue Airways – 71.4% on time
  12. Virgin America – 70.0% on time

Canceled Flights

Overall percentage of flights canceled by the carrier for the month of December 2017:

  1. JetBlue Airways – 0.2% of flights canceled
  2. United Airlines – 0.2% of flights canceled
  3. Hawaiian Airlines – 0.3% of flights canceled
  4. Virgin America – 0.3% of flights canceled
  5. American Airlines – 0.4% of flights canceled
  6. Alaska Airlines – 0.8% of flights canceled
  7. Frontier Airlines – 0.8% of flights canceled
  8. Southwest Airlines – 1.0% of flights canceled
  9. Spirit Airlines – 1.4% of flights canceled
  10. Skywest Airlines – 1.5% of flights canceled
  11. ExpressJet Airlines – 1.7% of flights canceled
  12. Delta Air Lines – 2.9% of flights canceled

Reasons for Delay

Overall causes of delayed flights:

  1. Late-arriving aircraft delay – 6.72% of the time
  2. National Aviation System delay – 5.58% of the time
  3. Air carrier delay – 5.46% of the time
  4. Canceled – 1.15% of the time
  5. Extreme weather delay – 0.56% of the time
  6. Diverted – 0.21% of the time
  7. Security delay – 0.05% of the time

Mishandled Baggage

Overall reports per 1,000 passengers concerning lost, damaged, or delayed luggage in a period of 12 months:

  1. Spirit Airlines – 1.61 reports
  2. JetBlue Airways – 1.65 reports
  3. Virgin America – 1.78 reports
  4. Alaska Airlines – 1.81 reports
  5. Delta Air Lines – 1.82 reports
  6. United Airlines – 2.38 reports
  7. Frontier Airlines – 2.67 reports
  8. Hawaiian Airlines – 2.75 reports
  9. Southwest Airlines – 2.83 reports
  10. American Airlines – 2.84 reports
  11. Skywest Airlines – 3.12 reports
  12. ExpressJet Airlines – 3.88 reports

Bumped Passengers

Overall number of passengers (per 10,000) who held confirmed reservations and were denied boarding (or were “bumped”) from a flight in a period of 12 months:

  1. Delta Air Lines – 0.05 passengers
  2. Hawaiian Airlines – 0.09 passengers
  3. United Airlines – 0.23 passengers
  4. Virgin America – 0.28 passengers
  5. Skywest Airlines – 0.30 passengers
  6. Alaska Airlines – 0.32 passengers
  7. American Airlines – 0.38 passengers
  8. JetBlue Airways – 0.41 passengers
  9. Southwest Airlines – 0.53 passengers
  10. ExpressJet Airlines – 0.54 passengers
  11. Frontier Airlines – 0.57 passengers
  12. Spirit Airlines – 0.82 passengers

Complaints

Overall number of complaints filed by passengers against an airline carrier for the month of December 2017:

  1. ExpressJet Airlines – 3 complaints
  2. Alaska Airlines – 8 complaints
  3. Skywest Airlines – 8 complaints
  4. Virgin America – 9 complaints
  5. Hawaiian Airlines – 12 complaints
  6. JetBlue Airways – 17 complaints
  7. Frontier Airlines – 26 complaints
  8. Southwest Airlines – 41 complaints
  9. Spirit Airlines – 50 complaints
  10. Delta Air Lines – 85 complaints
  11. United Airlines – 99 complaints
  12. American Airlines – 177 complaints